Khel88 FAQ — Answers to All Your Questions
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Each individual is only allowed One account Only one account per person is allowed. Creating multiple accounts violates our Terms & Conditions and may result in all associated accounts being permanently suspended.

You can update your phone number and email from the Profile section. To change your username or full name, contact support and verify your identity.

KYC (Know Your Customer) is an identity verification process. You may be asked to submit a national ID or passport when making large withdrawals or if any unusual activity is detected on your account. This is done entirely for your protection.

To close your account, email support@khel88.im. Make sure to withdraw your balance first. As part of responsible gaming, options for a temporary break or permanent closure are also available.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes less than 5 minutes.

For your security, multiple consecutive incorrect password attempts will temporarily lock your account. Wait a while or reset your password. This measure is in place to prevent unauthorized access.

Yes, you can be logged in on multiple devices simultaneously. For your security, only use trusted devices. If you notice a login from an unrecognized device, change your password immediately.

For your security, sessions automatically expire after a period of inactivity. Enabling the "Remember Me" option saves your login details — avoid using it on public or shared computers.

Khel88 currently bKash, Nagad, Rocket and bank transfers are also supported. Fast, secure transactions are guaranteed across all methods. For more details, Financial Transactions View page.

The minimum deposit amount depends on your payment method. It generally starts from ৳300. To find out about maximum limits, visit the Wallet section or Financial Transactions View page.

Deposits via bKash, Nagad, and Rocket are generally Instantly credited. Bank transfers may take 1–3 business days. If your balance hasn't arrived after a long wait, please contact support.

Withdrawals are typically processed within 24–48 hours. KYC-verified accounts receive funds even faster. Before withdrawing, make sure your wagering requirements have been met.

Yes. If your payment was successful but your balance hasn't been updated, contact support with your transaction ID and it will be reviewed and resolved within 24 hours. For failed payments, refunds are processed automatically through your mobile banking app.

After your first deposit as a new member, the welcome bonus is added automatically. Visit the Promotions page for bonus amounts and terms. In some cases, you can also claim a bonus using a promo code.

A wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example, a ৳1,000 bonus with 20x wagering means you must wager ৳20,000 in total. Requirements vary by bonus.

A percentage of your daily losses is credited back to your account as cashback the following day. Cashback can generally be withdrawn with no wagering requirements. The higher your VIP tier, the higher your cashback rate.

Yes, most bonuses have an expiry date. Generally, bonuses are cancelled if not used within 7–30 days of being credited. You can check the expiry of each bonus in the Promotions section of your account.

Available on Khel88:

• Live Casino: Baccarat, roulette, blackjack, Dragon Tiger
• Sports Betting: Cricket, football, tennis, kabaddi
• Slots: Thousands of slots with different themes
• Lottery & Jackpot

Yes, Khel88 supports live in-play betting. You can place bets in real time as the action unfolds, with live odds updated throughout the match. Coverage includes international cricket, IPL, BPL, and many other tournaments.

Start by refreshing the page and checking your internet connection. Clear your browser cache and try again. If the issue persists, try a different browser or device. Your balance remains safe if you get disconnected mid-game.

After logging in Lottery Go to the section, choose your preferred lottery game, select the number of tickets, and pay from your wallet. Draw results will be notified automatically, and any winnings will be added to your balance.

VIP points are added automatically based on every bet and game you play. The more you play, the more points you earn. Points can be redeemed for bonuses, cashback, and special rewards.

Khel88's VIP program features multiple tiers. As you climb the ranks, you'll unlock:

• Higher cashback percentage
• Priority withdrawals
• Dedicated account manager
• Exclusive tournament access

Learn More VIP View page.

Points may expire after a long period of inactivity. Keep your points active by playing regularly. For details on expiry, VIP page or contact our support team.

Your tier may drop if you don't maintain the required points within the set timeframe. However, any rewards or bonuses already earned will not be forfeited. Playing regularly is the key to holding your tier and moving up.